Get in touch
Email us and we'll get you sorted.
Email kadamrunapp@gmail.comWe usually reply within 1–2 business days.
Frequently asked questions
Getting started
How do I track a run?+
Open the Run tab, wait until it says "GPS Ready", and tap Start Run. Kadam maps your route and tracks distance, pace, time, and elevation. You'll hear audio cues for your splits and pace along the way, so you can keep your phone in your pocket.
Do the audio cues have to be on?+
No. Turn any of them on or off in Settings (the gear icon on the Run screen) under Audio Cues — splits, pace guidance, workout cues, heart rate, cadence, and fuelling reminders.
Can I switch between miles and kilometers?+
Yes — Settings, then Units.
Subscriptions
Do I need to pay to use Kadam?+
No. Run tracking, gear tracking, run photos, your log, and the community are always free. Kadam Premium unlocks the Coach, personalized training plans, and advanced metrics (running power, VO₂ max, cadence, race predictions, and full run analysis).
How much is Premium?+
Premium starts with a 1-month free trial, then your choice of $3/month, $12 for 6 months, or $18/year. Prices may vary by region.
How do I cancel?+
Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, choose Kadam, and cancel. You'll keep Premium until the end of the current period.
I already paid — how do I restore on a new device?+
Open the paywall (Coach or Plan tab) and tap Restore Purchases.
Apple Watch & Health
Does Kadam work with Apple Watch?+
Yes. The Kadam watch app shows your live run stats on your wrist and reads your heart rate during the workout, streaming it back to your iPhone.
How is my health and location data used?+
Only to power app features like tracking, coaching, and recovery insights. It is never used for advertising and never sold or shared with third parties. See our Privacy Policy for details.
Account & data
How do I delete my account and data?+
Open Settings (the gear icon on the Run screen), scroll to the bottom, and tap Delete Account. This permanently removes your Kadam profile, runs, gear, and photos.
Troubleshooting
My run isn't tracking / the map is blank.+
Make sure location access is allowed: iPhone Settings → Privacy & Security → Location Services → Kadam — set it to "While Using the App" (or "Always" so tracking continues with the screen off). Then reopen the Run tab.
Still stuck?+
Email kadamrunapp@gmail.com with your device model and a short description, and we'll help you out.